Attendance Policy:

The instructor will keep strict attendance, and according to the International Coaching Federation, you will receive credit only for the hours you actually attend live classes. Attendance is required at all scheduled class times to receive full credit for the course. Tardiness and early departures can lead to a full absence, the time limit is 10 minutes on either end, so please know that if you miss more than 10 minutes of the class it can lead to subtraction of at least a full hour.

Please call your instructor in advance of the class, if possible, when there is an emergency, otherwise call as soon as you can.

“Each person is responsible for their own learning and if you are not getting what you need, please ask the questions you need answering during class. Please do not shortchange yourself by staying quiet; we’re in this together, and together we make the topics and classes come to life!”

Rescheduling and Cancellation Policy:

We know that unexpected things happen along the way. If you must cancel before a course begins, no refund will be issued. You will have the opportunity to enroll in the next available scheduled course. If you cancel after a course begins, you will receive credit for the hours you have completed and you will have the opportunity to enroll in the next available scheduled course starting at the place you canceled. Please use the CONTACT US form to notify us of any cancelation in writing.

QuickStep Coaching reserves the right to reschedule or cancel a course or program. Cancellation may be caused by low enrollment or unforeseen situations beyond our control. If a course or program is rescheduled or canceled, participants will be notified by email. Participants may then enroll in the next available scheduled course, or request a refund. Refunds are only given if QuickStep Coaching has to cancel the course and another one will not be scheduled.

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